Shipping (GCC)
Fast and reliable delivery across the Middle East via Aramex.
Order Tracking
Track every parcel through Aramex WhatsApp updates.
Payments
Pay with Visa, MasterCard, AMEX, Apple or Google Pay.
Returns & Issues
Report damaged or missing items within 14 days of delivery.
Authenticity
Only verified vendors and 100% genuine products on MYNTED.
Help & Contact
This page covers the most common questions about ordering, shipping, payments, and product authenticity. If you don’t find what you’re looking for, our support team is here to help.
You can contact us directly through the contact form at the bottom of this page. Include your order number and as many details as possible for faster assistance.
About MYNTED
MYNTED is the Middle East’s #1 Marketplace for TCGs, Sports & Collectibles, bringing together verified vendors and passionate collectors in one trusted platform.
What is MYNTED?
What is MYNTED?
MYNTED is a curated marketplace for Trading Card Games (TCG), sport cards, memorabilia and collectibles, built exclusively for the UAE. We connect verified vendors with collectors looking for authentic products - from booster boxes and graded cards to limited-edition collectibles. Every transaction happens through our secure checkout, and each vendor ships directly to you.
Who can use MYNTED?
Who can use MYNTED?
Anyone residing in the GCC who is at least 18 years old and has a valid payment method can buy or sell on MYNTED. We are currently focused on GCC-based user but will expand to international markets soon.
What makes MYNTED different?
What makes MYNTED different?
We bring together the local collecting community in one trusted space. Every vendor is verified, every listing reviewed, and every order processed securely. MYNTED ensures transparent transactions, fair pricing, and fast GCC-wide delivery - making collecting safer and more enjoyable for everyone.
Buying on MYNTED
Place your order easily through one secure checkout. Since items come from different vendors, your order may arrive in separate shipments.
How do I place an order?
How do I place an order?
Shopping on MYNTED works just like any premium online store, with one key difference - you’re buying from multiple trusted vendors within one checkout.
- Add your favorite items to the cart.
- Proceed to checkout - you’ll see the shipping cost per vendor clearly listed.
- Complete your secure payment.
- You’ll receive individual shipping notifications for each vendor, as they pack and ship your items separately.
If you’ve ordered from more than one vendor, you’ll get multiple shipments and tracking updates - all visible from your MYNTED account.
Why did my order arrive in separate packages?
Why did my order arrive in separate packages?
Each vendor manages their own inventory and ships independently. That means if you purchase products from different vendors, you’ll receive multiple parcels. This setup ensures faster fulfillment and accurate tracking for each shipment.
Can I contact a vendor directly about my order?
Can I contact a vendor directly about my order?
No. To ensure consistent support and protect both buyers and vendors, all communication is handled through the MYNTED team. If you have a question about your order, simply contact us - we’ll coordinate everything on your behalf.
Can I cancel my order after placing it?
Can I cancel my order after placing it?
You can request a cancellation before the vendor ships your order. Once it’s shipped, cancellations aren’t possible. If your order includes products from several vendors, we’ll check the status of each shipment individually.
Shipping and Delivery
Orders arrive within 1–2 working days across the UAE. We also ship to Saudi Arabia, Kuwait, Oman, Bahrain, and Qatar, connecting collectors across the Middle East. Global shipping on request.
How much is shipping?
How much is shipping?
Shipping Rates (calculated per vendor)
- UAE: 15 AED (1-2 days)
- Saudi Arabia: 75 AED (4-6 days)
- Qatar: 70 AED (5-7 days)
- Bahrain: 55 AED (6-8 days)
- Kuwait: 70 AED (8-10 days)
- Oman: 75 AED (3-4 days)
💡 Example:
If you order from 2 vendors in the UAE, your total shipping cost will be 30 AED (15 × 2) because each vendor ships separately.
Do you ship internationally?
Do you ship internationally?
MYNTED currently ships across the UAE, Saudi Arabia, Oman, Qatar, Bahrain, and Kuwait.
We ship globally on request. Reach out and we’ll sort it out. →
Why does shipping cost increase with multiple vendors?
Why does shipping cost increase with multiple vendors?
Because each vendor ships their items separately, each parcel requires its own courier booking. This allows every vendor to ensure proper packaging and tracking for their specific items, particularly important for collectibles.
How long does delivery take?
How long does delivery take?
All orders across the UAE are usually delivered within 1-2 working days after dispatch. MYNTED ships with Aramex, and you’ll receive tracking updates directly via WhatsApp and email once your order is on the way.
If your order includes items from multiple vendors, they may arrive separately on different days.
Deliveries to other GCC countries may take a little longer depending on location. Please note that weekends, public holidays, or major releases can occasionally cause slight delays.
Do you offer free shipping?
Do you offer free shipping?
We currently don’t offer free shipping. All orders are shipped securely through Aramex across the UAE and GCC.
Can I change my delivery address after ordering?
Can I change my delivery address after ordering?
If your items haven’t shipped yet, contact us immediately. We’ll update your address for all pending shipments. Once a vendor has dispatched a parcel, changes are no longer possible.
Order Tracking
Track your parcels in real time through Aramex. You’ll get tracking links via WhatsApp and email, one per vendor, once your items are dispatched.
How can I track my order?
How can I track my order?
Once your order is shipped, you’ll receive a tracking link via WhatsApp and email directly from Aramex, our trusted delivery partner. This link lets you follow your parcel’s journey in real time until it arrives at your door.
Why did I receive more than one tracking link?
Why did I receive more than one tracking link?
If your order includes products from multiple vendors, you’ll receive separate tracking links - one for each shipment. Each vendor ships their products independently, which ensures faster and safer delivery.
How long does delivery take?
How long does delivery take?
All UAE deliveries arrive within 1-2 working days after dispatch.
We and our vendors always aim for fast, reliable service, but slight delays can happen during weekends, public holidays, or product release events.
Which delivery company do you use?
Which delivery company do you use?
All shipments are handled by Aramex, one of the UAE’s most trusted logistics partners. Aramex provides live tracking and WhatsApp updates so you’re informed at every step.
My tracking shows delivered, but I didn’t receive the parcel. What should I do?
My tracking shows delivered, but I didn’t receive the parcel. What should I do?
Check with your building security, reception, or household first. If you still can’t locate your parcel, contact our support team with your order number, and we’ll open a trace with Aramex immediately.
Payments
Pay securely by Visa, MasterCard, American Express, Apple Pay, or Google Pay. All payments are fully encrypted for your protection. Cash on delivery and Tabby are not available.
Which payment methods are accepted?
Which payment methods are accepted?
We accept major debit and credit cards (Visa, MasterCard, American Express), as well as Apple Pay and Google Pay where supported.
We do not accept cash on delivery (COD).
What currency is used?
What currency is used?
All transactions are processed in AED (United Arab Emirates Dirhams). If you’re using a foreign card, your bank may apply a small conversion fee.
Is checkout secure?
Is checkout secure?
Yes. All payments on MYNTED are processed through trusted and encrypted gateways. Your card details are never stored on our servers. We apply the same level of security used by leading global e-commerce platforms.
Returns & Order Issues
If an order arrives damaged or incomplete, contact MYNTED within 14 days for review. We’ll coordinate with the vendor for a replacement or refund if approved. Returns for change of mind aren’t accepted.
What if my order arrives damaged or incomplete?
What if my order arrives damaged or incomplete?
If your order arrives damaged, please take clear photos of the packaging, shipping label, and product within 14 days of delivery, then contact our support team. We’ll review your case and arrange a replacement or refund where applicable.
What if my order is delayed or lost?
What if my order is delayed or lost?
If tracking shows no movement for several days, contact us. We’ll follow up with the vendor and courier. All shipments are tracked, and any lost parcels will be investigated promptly.
Can I return my order if I change my mind?
Can I return my order if I change my mind?
At this time, we do not accept returns for change of mind. Due to the collectible nature of TCG items, once a product has left the vendor, it cannot be returned.
Who covers the return cost if an item is faulty?
Who covers the return cost if an item is faulty?
If the product arrives damaged or not as described, the vendor is responsible for providing a return label or covering replacement costs.
Product Authenticity & Quality
Understand how MYNTED ensures that every item listed is 100% genuine, from singles to sealed boxes and graded cards.
Are all products genuine?
Are all products genuine?
Absolutely. Every item sold on MYNTED must be 100% authentic. Vendors are strictly prohibited from listing counterfeits, proxies, or resealed products. Our team monitors listings and permanently removes vendors who violate this policy.
Do you sell resealed or repackaged products?
Do you sell resealed or repackaged products?
Never. All sealed products are factory sealed and sourced from verified distributors. If you suspect a product has been tampered with, report it immediately.
How are singles and graded cards packaged?
How are singles and graded cards packaged?
- Singles: Placed in protective sleeves and top loaders, then packed securely in bubble mailers or boxes.
- Graded cards: Shipped in sturdy boxes with cushioning to prevent movement.
We require all vendors to meet strict packaging standards to ensure cards arrive in perfect condition.
Do you verify graded cards?
Do you verify graded cards?
Yes. Vendors must clearly display the grading company and slab number. Only cards graded by reputable, recognized grading services are allowed.
Vendors & Pricing
Learn how vendors operate independently, set their own prices, and follow MYNTED’s quality standards to guarantee fairness and trust for every buyer.
Why do similar products have different prices?
Why do similar products have different prices?
Each vendor sets their own prices based on card condition, rarity, and market trends. This is what makes MYNTED a true marketplace - you can compare offers and choose the best value or condition for your needs.
How are vendors selected?
How are vendors selected?
All vendors go through a verification process before joining MYNTED. We ensure they meet our standards for authenticity, packaging, and delivery reliability.
Can I contact a vendor directly?
Can I contact a vendor directly?
No. To keep all transactions safe and transparent, communication happens only through MYNTED support. We handle all vendor inquiries and issue resolutions internally.
How does MYNTED ensure vendor quality?
How does MYNTED ensure vendor quality?
We track vendor performance across metrics like delivery time, packaging quality, and buyer feedback. Vendors who consistently meet high standards receive priority visibility, while poor-performing ones may be suspended or removed.
Safety & Policies
Our commitment to a safe, fair, and transparent trading environment for collectors and vendors alike.
Are my purchases protected?
Are my purchases protected?
Yes. All payments go through secure, verified channels. Orders are covered by our buyer protection policy in case of undelivered or misrepresented items.
How are disputes handled?
How are disputes handled?
If an issue arises, contact MYNTED support with evidence such as photos, order numbers, and tracking details. We will review the case and act fairly to resolve it.
Invoices & VAT
Information about VAT, invoices, and how to access your official order documentation.
Are prices inclusive of VAT?
Are prices inclusive of VAT?
Prices are displayed in AED. VAT is applied at checkout as required by UAE law.
Can I request an invoice for my order?
Can I request an invoice for my order?
Yes. You’ll receive an invoice automatically via email after payment.
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